Refund policy

Last Updated: February 25, 2025.

Return & Refund Eligibility

Due to the handmade nature of our products, we only accept returns and refunds for defective or damaged items.

Eligible for Return & Refund:

  • Items that arrive damaged or defective
  • Orders with incorrect or missing items (mistakes on our part)

Not Eligible for Return & Refund:

  • Change of mind or personal preference
  • Used, opened, or altered products
  • Custom or personalized items
  • Sale or clearance items

2. Return Timeframe & Conditions

  • You must request a return within 30 days of receiving your order.
  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must include proof of purchase (order confirmation or receipt).
  • If the item was damaged during shipping, photographic evidence is required.

3. How to Initiate a Return

To start a return, please follow these steps:

 1. Contact Us

  • Email us at info@zacksworkshop.ca with:
    • Your order number
    • A description of the issue
    • Photos of the product (if damaged or defective)

 2. Wait for Approval

  • We will review your request and respond within 2 business days.
  • If approved, we will provide return instructions.

 3. Ship the Item Back (if required)

  • In some cases, we may require the item to be returned before issuing a refund or replacement.
  • We will provide a return shipping address.

 4. Receive Your Refund or Replacement

  • Once we receive and inspect the returned item (if required), we will process your refund or send a replacement within 5 business days.

4. Refund Process

  • Refunds will be issued to the original payment method.
  • It may take 3-7 business days for refunds to reflect in your account, depending on your bank or payment provider.
  • If you do not receive your refund within this timeframe, please contact your payment provider first before reaching out to us.

5. Shipping Costs & Fees

If the return is due to our error (e.g., damaged, defective, or incorrect item):

  • We will cover return shipping costs.

If the return is approved but not due to our error:

  • The customer is responsible for return shipping costs.

Non-Refundable Fees:

  • Original shipping costs are non-refundable, except in cases where we made an error with your order.

6. Exchanges & Replacements

If your product arrives damaged or defective, you may request a replacement instead of a refund. We will send a new item at no additional cost.

Exchanges are only offered for defective or incorrect items. We do not offer exchanges for different designs or preferences.

7. Lost or Delayed Shipments

  • If your order is marked as delivered but you did not receive it, please check with your local postal service first.
  • If your order is lost in transit, contact us at zacksworkshop.ca@gmail.com, and we will assist in locating the package.
  • We are not responsible for shipping delays caused by postal carriers.

8. Contact Information

For any refund or return inquiries, please contact us:

Email: info@zacksworkshop.ca
Mailing Address: Zack’s Workshop, 44 Windstone Close, Bedford, Nova Scotia, Canada

We value our customers and strive to make your shopping experience seamless. If you have any concerns, don’t hesitate to reach out!

Thank you for choosing Zack’s Workshop! 🎨✨